Reservation and Cancellation Policy

RESERVATION, CANCELLATION AND REFUND PROCEDURE

The responsibilities of the Wiflap.com for the all places that you have rented at Wiflap.com involves managing the following process: realization of the booking process, receiving the payment through ‘Secure Reservation/Booking System’, and along with an assistance in smoothly delivering of the place as it was shown in the Listing details to the Guest to  transfer the payments received from the Guest to the Host and manage of all payments and booking processes. The responsibilities of Wiflap.com are detailed listed in Agreement of Term of Use.

Wiflap.com provides an opportunity to chose one of 4 standard cancellation politic (Flexible, Half-Flexible, Tight and Strict Cancellation and Refund Procedures)

This Cancellation opportunities are provided in order to protect both guests and hosts

For all listings which are presented at the site the Listing owners have provided one of the cancellation opportunity as an cancellation option.

Flexible Cancellation Policy:

Refunding of the 100% percent of the paid amount – possibility to cancel the stay 1 day prior to the arrival to the accommodation place, service fee of the Wiflap is non- refundable.

  • Cancellation must be made 24 hours before the accommodation day’s 12:00 a.m. at local time. Example: if the accommodation date is a Saturday, then the cancellation must be made not later than the midnight of the prior Thursday 
  • If a Guest would like to check-out earlier after his arrival to the accommodation place, the charge will be refunded for the next days which guest will not stay. 
  • If a Guest will cancel his stay less that 24 hours prior to the accommodation date than the charge for the first accommodation day wont be refunded
  • If Guest cancels the stay after the accommodation date the charge of the remained not staying days after 24 hours after the cancellation time will be refunded.
  • If  there is an greed between the Guest and Host for cleaning fee, this fee will be refunded if the Guest didn't arrive to the accommodation place.
  • Wiflap.com’s service fee is absolutely non- refundable.
  • If there is a complain between the Guest and the Owner, a notice must be given to  wiflap.com within 24 hours after the arrival to the place of the accommodation.
  • If needed Wiflap.com will mediate between  two parties and would hand the final say in the dispute.
  • The booking will not be considered cancelled unless there is a confirmation e-mail sent from Wiflap.com to the Guest. If the Guest hasn't received the confirmation e-mail he must get into the contact with wiflap.com.

Half-Flexible Cancellation Policy

Refunding of the 100% percent of the paid amount – possibility to cancel the stay 7 days prior to the arrival to the accommodation place, service fee of the Wiflap is non- refundable     

  • Cancellation must be made 7 days before the accommodation day’s 12:00 a.m. at local time. Example: if the accommodation date is a Friday, then the cancellation must be made not later than the midnight of the prior week’s Wednesday.
  • If a Guest would like to check-out earlier after his arrival to the accommodation place, then the 50% of the charge for the not staying days starting from the 24 hours after the cancellation time will be refunded. 
  • If a Guest will cancel his stay less than 7 days prior to the accommodation date than the charge for the first accommodation day will not be refunded and only the 50% of the remained not staying days charge will be refunded.
  • If  there is an greed between the Guest and Host for cleaning fee, this fee will be refunded if the Guest didn't arrive to the accommodation place.
  • Wiflap.com’s service fee is absolutely non- refundable.
  • If there is a complain between the Guest and the owner, a notice must be given to  wiflap.com within 24 hours after the arrival to the place of the accommodation.
  • If needed Wiflap.com will mediate between  two parties and would hand the final say in the dispute.
  • The booking will not be considered cancelled unless there is a confirmation e-mail sent from Wiflap.com to the Guest. If the Guest hasn't received the confirmation e-mail he must get into the contact with wiflap.com.

Tight Cancellation Policy 

Refunding of the 50% percent of the paid amount – possibility to cancel the stay 15 days prior to the arrival to the accommodation place, service fee of the Wiflap is non- refundable      .

  • Cancellation must be made 15 days before the accommodation day’s 12:00 a.m. at local time. Example: if the accommodation date is a Thursday, then the cancellation must be made not later than the midnight of the prior 2 weeks on Tuesday.
  • If a Guest would like to check-out earlier after his arrival to the accommodation place, then the charge for the not staying days will not be refunded.
  • If  there is a greed between the Guest and Host for cleaning fee, this fee will be refunded if the Guest didn't arrive to the accommodation place.
  • Wiflap.com’s service fee is absolutely non- refundable.
  • If there is a complain between the Guest and the owner, a notice must be given to  wiflap.com within 24 hours after the arrival to the place of the accommodation.
  • If needed Wiflap.com will mediate between  two parties and would hand the final say in the dispute.
  • The booking will not be considered cancelled unless there is a confirmation e-mail sent from Wiflap.com to the Guest. If the Guest hasn't received the confirmation e-mail he must get into the contact with wiflap.com.

Strict Cancellation Policy:

Refunding of the 50% percent of the paid amount – possibility to cancel the stay 30 day prior to the arrival to the accommodation place, service fee of the Wiflap is non- refundable 

  • Cancellation must be made 30 days before the accommodation day’s 12:00 a.m. at local time. Example: if the accommodation date is a Thursday, then the cancellation must be made not later than the midnight of the prior 1 month’s Wednesday.
  • If a Guest would like to check-out earlier after his arrival to the accommodation place, then the charge for the not staying days will not be refunded.
  • If  there is an greed between the Guest and Host for cleaning fee, this fee will be refunded if the Guest didn't arrive to the accommodation place.
  • Wiflap.com’s service fee is absolutely non- refundable.
  • If there is a complain between the Guest and the Owner, a notice must be given to  wiflap.com within 24 hours after the arrival to the place of the accommodation.
  • If needed Wiflap.com will mediate between  two parties and would hand the final say in the dispute.
  • The booking will not be considered cancelled unless there is a confirmation e-mail sent from Wiflap.com to the Guest. If the Guest hasn't received the confirmation e-mail he must get into the contact with wiflap.com.